The Magnara process
Considered from request to return.
The process is deliberately simple, and deliberately honest about what each stage is: requests are requests, proposals are proposals, and nothing becomes a booking until it is confirmed in writing.
01
Submit the Request
The client provides the destination, dates, travelers, priorities, occasion and services needed. A rough brief is fine — the point is to start the conversation with the right facts.
02
Magnara Reviews the Brief
A member of the team qualifies the request, identifies missing information, and comes back with the questions that will actually change the options.
03
Independent Providers Are Approached
Magnara seeks appropriate options from relevant providers — property partners, air carriers, operators, venues, planners — matched to the brief rather than pulled from a list.
04
The Client Receives a Proposal or Update
The proposal identifies applicable services, suppliers, commercial terms, deposits, fees and next steps. When a venue has declined or a property is unavailable, that is said plainly, with the better alternative alongside.
05
The Client Approves
Confirmation occurs only after applicable written terms, venue approval and payment requirements are satisfied. Until then, nothing is booked and nothing is implied to be.
06
Magnara Coordinates
The confirmed itinerary, reservation, event or service is organized through the agreed service period — including the changes that real travel always produces.
07
Follow-Up
Magnara collects feedback and, where the client wishes, records approved traveler and lifestyle preferences so the next request starts further ahead.
Worth being clear about
What a request is — and is not.
- Requests are not confirmations
- Website forms do not create bookings
- Published properties remain subject to availability
- Restaurant requests remain subject to venue confirmation
- Nightlife access remains subject to venue approval
- Wedding venues remain subject to written event permission
- Final terms are supplied in writing
- Third-party providers perform the underlying services
